Messaging AdministratorUS-IL-Chicago
Job ID: 2024-9094
Type: Regular-Full Time
# of Openings: 1
Category: Information Technology
Sidley Austin LLP
Overview The Messaging Administrator is responsible for providing day-to-day operational support for the firm’s Messaging environment. The supported applications of the firm’s Messaging environment, include but are not limited to: Exchange, Outlook (and Addins) , Metadata Scrubbing, Email Hygiene, Intune Mobile Suite (iPhone/Android), Proofpoint and Online Archiving.
Responsibilities - Provide support, analysis and remediation for escalated support incidents from firm’s service desk. Enhance Ready For Business (RFB) checks process.
- Liaise with other departs/teams and the Messaging Team (Engineers and Architects)
- Provide troubleshooting support and training to the User Support team
- Monitor Messaging systems to ensure operational availability; document system uptime and usage metrics.
- Review, develop and maintain documentation of knowledge base articles and other support material (Quick Reference Guides (QRG) and Tech Tip emails).
- Perform administrative tasks including: review and monitor of event logs/performance.
- Maintain documentation of processes, procedures, troubleshooting guides and change management logs.
- Escalate problems to vendors, as appropriate and follow up for closure.
- Analyze, plan, test and implement Messaging application software at the direction of management
- Participate in 24x7 on-call support on a rotating basis
- Support utilized technologies and services
- Participate in after business hours operational maintenance activities and deployments, as needed
- Participate in Change Management related activities
- Other duties, as assigned
Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).
Education and/or Experience:
Required:
- Bachelor’s degree and/or equivalent combination of education, training and/or experience.
- Minimum 7 years’ experience in a technology support and administration role with 3 years providing Level 2 / Level 3 support
- Proven troubleshooting abilities
- Experience troubleshooting complex enterprise systems, such as email, storage infrastructure, mobility, instant messaging, active directory, email hygiene, or similar
- Proven capability to independently research issues and solve unique problems
- Strong knowledge of Outlook and Exchange Online
- Strong knowledge of Windows 2012, 2016, and 2019
Preferred:
- Knowledge of Microsoft Technologies and service offerings
- Experience in email archiving solutions such as Exchange Online Archiving
- Knowledge of electronic management including document retention, deletion and legal hold policies
- Knowledge of network infrastructure and operations
- Security knowledgeable and aware of risks and threats
Other Skills and Abilities:
The following will also be required of the successful candidate:
- Strong organizational skills
- Strong attention to detail
- Excellent writing and documentations skills
- Good judgment
- Strong interpersonal communication skills
- Strong analytical and problem-solving skills
- Able to work harmoniously and effectively with others
- Able to preserve confidentiality and exercise discretion
- Able to work under pressure
- Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity Employer
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